Help center

Everything about capturing, editing and exporting. Step-by-step walkthroughs, by browser and operating system, are in the guides. Can't find an answer? Write to us.

Taking a screenshot

1. Click the FullPage Capture icon in the toolbar, or press Alt+Shift+K.
2. The page scrolls and captures itself. The popup shows progress and a frame counter.
3. A result tab opens next to the original one. From there: Edit, PNG, PDF or Delete.

Pause and resume: closing the popup pauses the capture. Click the icon again to resume exactly where it stopped. Stop capture cancels and restores the page.

Very long pages

A screenshot stays a single image until it exceeds Chrome's canvas limits (28,800 px per side or ~259 million pixels of area). Larger captures are split into numbered parts (-1, -2, …). The popup warns you in advance, each part can be downloaded or edited separately, and the editor can assemble the parts back into one canvas whenever the whole image still fits Chrome's limits.

Apps that scroll inside a panel

Gmail, Notion, Trello and similar apps scroll an inner container rather than the page itself. FullPage Capture finds the real scroller automatically: the first frame captures the whole window (sidebars and header included), then only the inner panel is unrolled.

If a page doesn't scroll but contains a dominant embedded frame (a document viewer, for example), the popup offers to capture the frame. To reach inside the frame it uses the site access and navigation permissions the extension was given when you installed it.

PDF files

A PDF opened in Chrome's viewer is captured as a whole: every page of the file, fit to the width of the tab, in one image. The file is read and rendered by the extension itself, so nothing is scrolled and nothing is sent anywhere. Very long documents are rendered at a smaller scale; a password-protected file cannot be captured.

Editor shortcuts

Exporting

• PNG — lossless, exactly what was on screen.
• JPEG — smaller files for sharing.
• PDF — full image, or US Letter, Legal and A4 (portrait or landscape) with smart page breaks that avoid cutting through text lines. Links from the page stay clickable. Optionally stamp the URL and capture date on top.
• Clipboard — copies the image; captures over 25 megapixels are scaled to fit Google Docs paste limits (can be turned off in options).

Evidence mode (Pro)

With Evidence mode on (Settings → Evidence), every export carries a band under the picture with the page address, the exact time of the capture with its time zone, and a SHA-256 checksum of the pixels above the band. The same facts are written into the file: text chunks in a PNG, the Info dictionary of a PDF. Images are always saved as PNG and PDF pages are embedded losslessly, so the checksum can be recomputed later from the file itself: drop it on the verify page, or use the Python recipe shown there. The band replaces the PDF address bar. Copies to the clipboard carry the band too and are never resized.

What the checksum proves: that the picture is unchanged since the capture. What it does not prove: what the computer's clock said, or what the page looked like to anyone else. The time comes from the capturing computer.

Options

• Save as dialog — ask where to save each single file.
• Auto-download — skip the result tab and download immediately; the capture is still kept in Files.
• Image format — PNG or JPG for downloads.
• Scroll delay — give slow pages extra time to render each frame.
• Downloads subfolder — keep captures in their own folder.
• PDF paper — full image, US Letter, Legal or A4, portrait or landscape, smart page splitting, clickable links, plus the URL + date stamp.

Files — your capture history

Every capture is kept locally in Files (right-click the extension icon → Files, or the folder button in the result view). Search, preview, re-edit, and select multiple captures for bulk download or deletion. Everything stays in the browser's local storage.

Pro

How does Pro reach the extension?

Through your account. Sign in on the site with Google or an email link and the extension in that browser is connected by itself; Pro turns on there the moment you have it. One account works in up to 5 browsers at once; disconnect one in your account to move it.

What does Pro cost?

Pro is a yearly subscription that starts with a free 7-day trial. The 7 days cost nothing; after them it is $19 a year in US dollars. The Pro page shows the price in your country's currency where we have one, and in US dollars otherwise. The amount it shows is the amount charged.

How does the trial work?

Nothing is charged when you subscribe, and Pro is on straight away. To check that the card or wallet works we place an authorisation of about $1 on it and release it immediately; no money is taken, and your bank may show it as pending for a short time before it goes.

• When the 7 days end, the yearly price is charged automatically, and Pro then renews every year until you cancel.
• Cancel before the 7 days end, in your account, and you pay nothing at all. Pro stays on until the trial ends.
• The trial's end date and the yearly price are shown under the Pay button, and your account page shows them too.
• One trial per account. If your account has already had one, the Pro page shows the yearly price instead and the year is charged right away. If a second trial on the same account goes through anyway, we cancel it at once and refund anything it charged in full.

Which payment methods can I use?

Visa and Mastercard cards, Apple Pay, Google Pay and Link. American Express and PayPal are not accepted. Which wallets appear depends on your browser and device. Payments are processed by Stripe: the card and wallet fields belong to Stripe, so your card details go straight to Stripe and never reach our servers.

Where is Apple Pay when I buy inside the extension?

Apple Pay cannot run inside an extension's window in Chrome or Edge, so the checkout there never shows it. There are two other ways:

• Scan to pay. Choose it in the extension's checkout and scan the code with your iPhone. The same purchase opens on the phone with Apple Pay, and the computer picks it up once you have paid. On the Pro page the same button is called Pay on your phone.
• Safari. Open fullpagecapture.net/pro/ in Safari on a Mac, iPhone or iPad and pay there. Sign in first, or pay with your account's email; otherwise a new account is made for the email you pay with. Then sign in on the site in the browser that has the extension.

Google Pay and Link can show inside the extension when your browser supports them. If they do not, the same two ways work.

Who sends the receipt?

Pro is sold by Media Edge LLC. Stripe emails the receipt on behalf of Media Edge LLC to the email you paid with, and sends the invoice for each yearly charge the same way. Stripe writes these emails, so some of their wording is Stripe's. On your card statement the charge shows as FULLPAGE CAPTURE. After a trial ends it may show as FULLPAGE C* TRIAL OVER instead: card networks require a notice that the trial is over, and it takes the place of the rest of the name.

How do I change my card or see invoices?

Sign in to your account. Update payment method opens Stripe's secure page in a new tab, where you change the card or wallet used for the next charges. Invoices & billing opens Stripe's billing page with your invoice history and billing details. If a yearly payment fails, your account page says so; update the card there to keep Pro.

How do I cancel?

In your account, choose Cancel subscription and go through three short steps: what you lose, why you leave, and a last confirmation. Nothing is sent until the last button. Uninstalling the extension or signing out does not cancel.

• During the trial: Pro stays on until the trial ends, and the yearly price is never charged.
• During a paid year: Pro stays on until that year ends and is not renewed. Nothing more is charged.
• After a yearly payment failed: the subscription ends at once, nothing more is charged and the failed payment is not tried again. Pro stays on until the date the cancellation shows.

Cancelling does not by itself refund time already paid. For refunds, see below.

I cancelled. Can I keep Pro after all?

Yes, any time before Pro ends. Your account page shows Keep Pro, and so does the last step of the cancellation. One click undoes the cancellation and the subscription carries on as before: a trial moves to the yearly plan when it ends, and a paid year renews. This is not possible after cancelling a subscription whose payment failed, because it has already ended; buy Pro again from the Pro page instead.

Can I get a refund?

Yes, within 48 hours of any charge (the first yearly charge or a renewal), no questions asked — and if you are a consumer in the European Union or the United Kingdom, 14 days. The trial charges nothing, so there is nothing to refund for it. Write to info@fullpagecapture.net or use the contact form, and give the email you paid with. We refund through Stripe to the card or wallet you paid with; banks usually show it within 5 to 10 business days.

• A full refund of the year you are in ends Pro at once and cancels the subscription, so nothing more is charged. A refund of an older payment, such as last year's, leaves Pro on.
• Paid twice by mistake? If you buy Pro while your account already has Pro that renews, or pay for the same order twice (on the computer and on the phone), the second payment is refunded in full automatically and its subscription cancelled.

The refund policy has the details.

What if I dispute a charge with my bank?

Please write to us first: a refund is quicker. When a bank opens a chargeback, the subscription is cancelled and Pro stops at once, and Pro is not turned back on by itself when the dispute closes. Your account page then says so; write to us and we will look at it.

What do you store about me?

For Pro: your email address; the ids Stripe gives your customer record, subscription and payments; the amounts, currency and dates; the country used to pick the price; whether the account has had its trial; and your reasons if you cancel and choose to give them. For each browser signed in: a random id and the browser's name. Card details stay with Stripe; we keep only a scrambled (hashed) form of Stripe's card fingerprint, to help prevent fraud. Your captures stay in your browser. The privacy policy covers the rest, including issue reports and the uninstall page.

Does the free extension need an account?

No. The free version works without one. Pro needs the account, that is how it knows it is you.

What is priority support?

Pro members hear back from a person within one business day. There are two ways in:

• A page that does not capture right. Open the capture and press Report an issue in the extension. The page's address goes with your report. We reproduce it, fix it, and if you leave Email me when this page captures correctly ticked, we write to you when the fixed version is out.
• Anything else - billing, your account, a question. Use the contact form while signed in on this site, and it becomes a numbered request like a report does. Email to info@fullpagecapture.net reaches the same person, just without the number.

Every request gets a number, like FPC-7K2MQ, and your account shows where each one stands.

Troubleshooting

The icon does nothing on a page

Browser pages (settings, the Web Store, new tab) are protected by Chrome — no extension can capture them. Any regular website works.

Local files (file://)

Open chrome://extensions, find FullPage Capture → Details → enable Allow access to file URLs.

A sticky element repeats or a section looks frozen

The capture engine neutralizes sticky headers, parallax and animations on popular platforms, but exotic themes exist. Increase the scroll delay in options and try again — and report the page so a rule can be added for it.